The five star rating is completely accurate. They are very professional, and the customer service here is excellent. The whole staff makes you feel very welcome and appreciated. I came to get my eyebrows done, and I am very particular about how they look. Chandra was very understanding when I showed her pictures of how they should look, and made sure to take her time and did a great job. I will definitely be back here every time I need waxed in the future.