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  • Went to Sam's today instead of Costco and confirmed again why Costco is so much better. 1) Employees - employees are not trained to respond to customers quickly like Costco. Sams employees take their own sweet time to respond, very slow. They even chat with other employees and make customers wait which will never happen in Costco. Costco employees always have a smiling face, lot of energy to serve you as fast as you can, of course they are trained so. I even cancelled my sams plus today and the employee didn't even bother asking why. When I asked Costco about upgrade to executive membership, they pulled up all my year worth of transactions to brief me of the benefits. Sams if you want to compete, train your employees 2) products - lack of basic products like organic whole milk, small pack of organic eggs and so on. I can't find the products I need I wanted to switch to Sams for a change but guess I have no choice but stick with Costco
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