My husband and I have gone to this location several times and we went today and it was HORRIBLE.
We ordered the splashberry drink and it was disgusting. Tasted like nothing. The guy who made it even admitted to not knowing how to make it. We told them twice how bad it was and got no apology and either ignored the comment or just nodded.
When we tried to checkout, there was a group of teenagers who had no money and had only $2 on their card. All the employees were brand new and there was NO MANAGER. They couldn't clear the system and called all the managers with no answer. So we got stuck waiting in the lobby with our tired toddler for 25 minutes as they tried to figure out what to do with the register.
When they did finally get it figured out and rang us up, a simple apology, no refund for the nasty drink, and now I have no desire to return.
My family and I will not be returning to this location again.