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  • I was harrassed by Bryan, the personal training manager at the Lake Mead location in Las Vegas. Bryan persisted to pressure me and my friend into personal training after repeatedly saying no, he made rude, unprofessional, personal comments about my life. I felt so uncomfortable I eventually had to say yes just to escape the situation. After being persistently pushed into signing up, i did not even have time to actually use my gym, as Bryan took all of my time up. I went home and immediately called to get my PT canceled as i really didn't want it in the first place, I asked my boyfriend to handle the call for me because i knew bryan wouldn't let me cancel. Bryan was disrespectful to my boyfriend saying things like "I don't need to speak to you!" and hanging up on my boyfriend. we had to call about 5 or 6 times and beg to speak to a manager to finally get PT canceled. Then my sister goes to join and Bryan takes advantage of her politeness like he did with mine, and it's taken about 3 weeks for her to get her personal training canceled. she has not taken one PT class and actually wants to cancel her membership on behalf of this experience. I had my boyfriend call for her since obviously people seem to respond to men better than they do women at E?S so he could take care of my sister's PT. we were told by the assistant manager the issue would be handled and we would get a call back with an end result, but we haven't heard a word. This is the absolute worst experience i've had with any business.
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