The shop itself is super clean and cute, there isn't too much going on in there and you definitely feel like you are in a nice place. When I called before making an appointment both girls I talked to were very helpful with all my questions and were very professional and knowledgable. My appointment was quick and to the point and I can't even begin to explain how awesome she was! She talked to me the whole time so I didn't struggle with keeping calm and the whole experience was great!