| rev:text
| - 7-11-2017 called, spoke to Thomas, I asked him for a quote on an oil change of our 2015 Toyota Prius. He said it depends if it needs regular, semi synthetic or synthetic oil. I asked him to check as I wasn't sure. He checked and said semi synthetic, OW 5 20., cost $43.95. I asked if there are ANY other charges ad some people charge shop fees or disposal fees, he said, "we don't do that, just tax." He offered to schedule an appointment, I said I will call him back. About 30 minutes later, I called to schedule an appointment, a woman (didn't get her name) answered. I told her I want to set an appointment, she said, "let me get to the other phone so I can see the schedule." After waiting just over 14 minutes (as shown on my cell phone), she never came back on line. I hung up and called again, I asked for a manager, the gentleman I spoke with (Thomas) said he was the manager. I explained what just happened, he apologized and asked for her name (I didn't have it). He said he will take care of me and scheduled the appointment.
7-12-2017, my wife went for the oil change, when she came home, she said they charged a disposal fee and shop fees Thomas said no fees, just tax). I called back, spoke to Thomas, he credited my charge card for those amount.
Thomas appears to be a great manager and nice gentleman. I wish that woman who put me on hold would have been counseled. Even though I didn't have her name, how many woman worked in that shop on that day and that time. Plus, they tell you their phones are recorded, they could have checked the recorder to see who she is. Again, thank you Thomas!
|