Services performed on 12/01/2009.
Although the technician arrived on time as scheduled, he did not really seem to spend much time doing what he was supposed to be doing. He completed cleaning my ducts in less than one hour.
The equipment that was used appeared to be little more than an oversize industrial vacuum cleaner not a system specifically designed for air duct cleaning. Not much more was done other than removing the individual vents and suctioning out the readily visible dust/dirt for some limited distance into each vent. I could have done this myself with my Dyson vacuum cleaner by using the appropriate attachment.
There was no equipment used to centrally flush/blow out the dirt/dust from the vent system overall. The technician (name unknown) also appeared to be something of a "shakedown artist" offering to clean my blower and air conditioning coils for an additional $150.00. Payment would have been by check made out to "cash" and would not have appeared on the company's invoice. Doing "work off the books" sounds more than a little bit fishy to me!
The fact that this employee was not the most competent individual in his line of work also could be seen in his apparent confusion when he tried to find my blower via a small attic access panel in my closet. He did not seem to know that what he was looking for could be found in the garage, until I pointed this out to him.
This certainly did not give me the impression that he knew what he was doing and from the overall hastiness with which the job was performed the poor first impression that I had was confirmed.
Description of work:
Cleaning and sanitizing of 11 air ducts in my home built in 1994.
Total cost was $150.