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| - I submitted a wedding inquiry with Hopscotch at the beginning of May and received a response relatively quickly from the owner, Kaya Tate. After looking over the website and weighing my options, I sent Kaya a response letting her know that I would like to secure an order and schedule a tasting. I paid my deposit on May 31st. One June 24th, I asked her in an email about the tasting, as I had not heard from her since I paid my deposit. She didn't answer me until July 15th and her response was that she would get with me to set up an appointment once her shop was finally open. Her shop opened in July and I eagerly waited for a call. On August 26th I had to email her again to see if we could finally set up a tasting appointment. She didn't answer until September 5th to ask what flavors I was interested in and said that there wouldn't be an appointment, but simply a tasting box that I would pick up from the store. It was implied that we would have a physical meeting and that I would have the opportunity to try the cupcakes and pick my favorites, but now I only had the choice to pick three cupcakes for a tasting box and hope that they were good. I planned on getting three flavors of cupcakes for my wedding reception and so only choosing three to try was very limiting. By September 20th, I still hadn't heard anything from Kaya, so I went to the shop to see if I could get any further with her in person. At this point, my wedding was about two months away and I couldn't afford to wait around several weeks between emails anymore. I asked the woman at the counter about the tasting box that Kaya had mentioned and she told me that they don't do tasting boxes and that I would have to purchase the cupcakes that I wanted to try. I put a deposit down and was purchasing 144 cupcakes for my event already, now my taste testing appointment turned taste test box with three options had been downgraded again to buying the cupcakes that I wanted to taste individually? I told her which flavors that I wanted to try and gave her my phone number so that she could call me when the flavors that I wanted to try were available in the case for sale in the shop. I left and called my fiancé to discuss the situation, who then called Hopscotch to speak to Kaya herself. She was told that Kaya was busy and that "they only opened about 7 weeks ago." Shortly after their phone call, I received an email from Kaya stating that there would be a taste test box with my three flavors ready on September 27th. I arrived to pick up the box and when I opened it, there were only two cupcakes inside. I asked the woman behind the counter where the third cupcake was and her response was that they were out of strawberries and that there was nothing that they could do. I asked if I could go to the store and buy her some strawberries and explained that my wedding was less than a month and a half away and that we had started this process clear back in May. I then asked to speak to Kaya. I was told that she was busy in the back and that she couldn't come speak with me. I left the box of two cupcakes and said that I would email Kaya. I then emailed Kaya requesting my deposit back, as we had spent four months getting nowhere. Less than five minutes after I sent that email, she had already refunded my deposit, which was the fastest correspondence that I had gotten out of Kaya since we spoke in May. There was no further communication, she was just as done with me as I was with her. The deposit has now made it into my bank account, leaving me less than a month to find and coordinate with another bakery for my wedding. This place is adorable and their treats are tasty, but they are not capable of handling a wedding or any other large event. If they can't make three cupcakes in four whole months, they are certainly not capable of making 144 cupcakes for one day's event.
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