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  • Prior to my August 12, 2011 stay, I had written a previously poor review of this property. My previous 1 star review was based upon my assumptions of this resort after reading several negative reviews from fellow yelpers. ***UPDATE*** My family and I had an overall good experience during our stay. The resort, although a bit 'late 1980's themed and dated' has attractive Spanish Colonial decor that can be considered Old World style, and for the most part- timeless... While the rooms could use a bit of updating (hint: start with the bed spreads)- overall, it reminded me of an upscale hotel in Mexico. The decor and the architecture gave me the wonderful feeling only travel to a faraway place can give (that feeling of escaping and getting away from it all), yet still having the advantage of the creature comforts a resort property offers. This resort, although it's also a conference center, has some character- in a ocean of blandness experienced in the majority of current chain hotels and resorts. If only it's employees had a bit more personality- this place could shine a whole lot brighter. Example: when I checked in at 10 PM (tired after coming from a d-backs game), the front desk agent felt the need to remind me that the bell men and valets are "gratuity based." I was shocked at this remark, but kept my mouth shut. His comment was both unnecessary and in bad taste. The pluses... I appreciated the bathrobes in the room, the pillow top bedding, the big screen TV's and the late check out, which is 1 PM. All in all, an overall positive rating now that I have stayed here. Also, Ashley Grubbs, the marketing director deserves a raise! It is thanks to her that I gave this property a try in the first place. After I wrote my initial review, Ashley wrote to me, asking how she could work things out. She was even willing to refund the charges to my pre-paid, priceline reservation, as she didn't want me to feel that I was being forced to stay at the property due to a prepaid reservation. Thank you Ashley! I am glad I gave SRCC a chance, and I will most likely return for a 2nd visit. The only reason SRCC is not getting 4 stars from me is the $19 resort fee. I still feel that the resort fee is a turn off.
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