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I'm waiting now three hours for the office manager to call me back to discuss the lack in service provided this morning. EEEK! Methinks not.
Let me describe our visit, I'll go into detail now, as I did not have the time to when I posted:
Boyfriend arrives at 9:45 for 10am appointment. Panorex started finally at 10:50am. It took her four tries to finally get it. The bite wings were very disorganized and at this point an employee walked in the room with an ipad to do a survey. How weird was that? How would u rate customer service? Um 1... How would you rate the efficiency of the office? Um 1... Would you recommend our office to a friend? Um NO ... As if this was not a bad enough sign, he finally see dentist at 11:35am(10am scheduled appointment) for a total of 5minutes where she proceeded to do absolutely nothing but look at X-ray and point out all the work he needed done. The dentist didn't measure his gums, count teeth or anything that normally occurs in an exam and she definitely did not clean his teeth. The tech then began to polish his teeth. she did his back molars right side, left side, right side, left side. Bottoms only, and did not floss or clean the front teeth...what the heck!!? He left the chair at 11:45. This appointment was for "just an exam and cleaning". Ten minutes total of this hour and forty-five minute appointment was spent inside his mouth. The rest was spent waiting. We think that the lousy service toward the end of his appt was because they surveyed him and realized he would not be coming back-so they didn't give a Flub.
My appointment was scheduled for 11:00, I am a busy business owner who has no time for waiting rooms, so as "a courtesy" I was seen at my scheduled appointment time. "As a courtesy." Needless to say the rest of the appointment time did not go any better. The bite wing experience was awful. The dentist jabbed me with the scraper when she was examining my one molar that needs help, and the tech was using that oral surgery vacuum instead of the soft one so I left with three gouges in the soft palate. Un clean non flossed teeth. Ridiculous.
As a "courtesy" I explained to the manager that called me back that they better not bill my insurance. It will save them time and headache. I've already put in a complaint. Called them the second I was told that "I show that the dentist cleaned your teeth" we call BS and we think that the office just gets paid by all the X-rays they do.
Is it possible that we are such good brushers that we did not need a dentist!!!???
So to the yelpHQ: thank you for removing my original content, it helped me to get the balls to write this.
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