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| - As I am now learning from reading other poorly-rated reviews, my experience with this location was similar to others'. A girlfriend and I bought this Groupon together, as we expected to enjoy a relaxing time following work. We had difficulty booking our appointments in April, and ended up having to reserve a slot from a month out. I am religious about writing everything in my planner, and had specifically recorded the appointment at 6:45pm. However, the day prior to our scheduled time, the salon called to confirm, stating that their book recorded "6pm". As my girlfriend does not work in the area and would be unable to make it by this time, I stated that I was certain the time was set at a quarter to 7; the woman on the phone did not budge or apologize. I decided to keep my appointment to attend without my girlfriend, as it was so difficult to get the slot in the first place.
The day of the appointment, I was called at 9am and told that the books had gotten mixed up and the woman on the phone wanted to know if I could move my time that day up to 5pm. My schedule was flexible that day, and my friend had already confirmed she would not be able to join me for the earlier appt., so I agreed.
When I arrived at the location, I was shocked to find that it was in a strip mall, rather than the resort I had expected. An $87-value seemed congruent with Hilton, however, the business title is merely derived from the owner's surname.
I was sat at a station promptly, and a woman who was not my nail technician (I am presuming it was the woman who had called me to reassign my appointment time earlier that day) thanked me for my flexibility with the booking mishap. I have had many manicures- all of which included soaking of my hands, massages, lotioning and cuticle oil. Krystal was my nail tech and did not attempt any of the above. During this time, a man selling candies and trail mixes arrived and brought all his products out. Krystal was so uninvolved with my service that she excused herself for several minutes while she decided which items she wanted to purchase. She returned to complete my manicure and made little attempt to connect with me as her customer. I found the polish to look satisfactory when she had completed it.
I was led to another section of the salon for my pedicure and instructed to fill out new customer paperwork while she worked on my feet. My leggings were not the best choice, but the bottoms were not close to the bath. Krystal insisted on tugging them up my calves until that point that I found my circulation was limited. As I was filling out the requested paperwork, I mistakenly smudged a not-yet dry nail (it had been 20+ minutes, and though it was not Krystal's fault, it was not mine, either). When I brought this to Krystal's attention, she attempted to fix it, but to no avail. I was told I could wait in the chair for my feet to dry and Krystal would tend to her next appt. I was never instructed when would be appropriate to move, and soon Krystal returned to tell me- hurriedly, "Sorry, but I need to clean this bath!" At this point, I was still flustered over my smudged nail and feeling like neither a customer or a priority- I felt too frustrated to ask again for it be corrected and considered just leaving. Fortunately, Courtney- a stylist, and self-proclaimed "perfectionist"- took the time to remove and repaint the polish. I did not see Krystal for the rest of my appointment.
I've since noted that all other negative reviews for Compliments correlate with having purchased a Groupon. If, indeed, regulars do attend this spa, certainly it is not noteworthy enough to receive a higher rating, as none have been given for the services described. After my stressful experience, I would not consider returning, nor would I refer others looking for a relaxing occasion to this establishment.
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