| rev:text
| - NOTE: [Every time you read the word "Groupon", you have to take a shot.]
I've been here several times, but haven't felt the need to write a review until tonight's experience. Let me preface, that most everyone's dinner was 4 to 5 star. Everyone raved about the panko fried fish. The food was exceptional, except for the fried shrimp, which was overcooked.
Let take this step by step. First, when my wife called, the woman who answered the phone was very rushed, and hung up on my wife as soon as she completed her order, but before she could ask a few questions. OK, they're probably pretty busy, but they should know that they're going to turn off customers with poor service.
I rolled up with a $20 Groupon in hand, and the woman working the counter (who presumably was the same woman answering the phone) let me know, in no uncertain terms, that the Groupon deal was costing her money (now I'll assume that she is the owner).
She complained that patrons would tell her that the menu prices are too expensive, but that once the company offers a Groupon deal, the same people show up with a Groupon, and they usually have a line out the door. Then she mentioned that the economy must be pretty bad for so many people to get in on the Groupon, and asked me where I acquired my Groupon deal. I replied, "The internet".
Trying to make her feel a tad better about this losing proposition, I reminded her that the benefit of the Groupon was to bring in new clientele. She said that the deal does bring in a lot of business, but that she lost money on all that business
I replied that the payoff would be return-business, and she said something to the effect of, "Yeah, most Groupon people don't come back. What about you? Am I going to get your return business?"
My plea to the proprietors of this location would be:
1. Don't complain to the customer about the promotional deal they show up with. If you must complain, then complain to the people at corporate who entered into the Groupon deal. NEVER complain to the customer.
2. Don't be rude to your customer. I know if may be hard to hold your tongue, and you're probably really busy, and you're a little overwhelmed at the prospect of not getting compensated for your hard work, but you can pretty much ensure a customer wont return if you're rude to them.
I think this location serves great food, they just need to get their customer service in order. I want to see this business thrive, because I like their product. C'mon guys, don't ruin it with poor, preventable choices.
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