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| - I never had too much trouble with this kfc until today. For starters the drive thru was incredibly long, going out into the already small parking lot which made it difficult for other traffic to get in and out. I was there probably around 7 so I get that it'll be busy since it's around dinner time, however I discovered that it was really because of the time it took to actually order and get my food.
It was incredibly frustrating to get my order through to the gentleman taking it, he had told me to wait a minute to start, which is fine! Once I started my order, it took him at least a few minutes to respond to me that he even put in what I ordered. I was starting to wonder if the speaker had broke or something cause after trying to say something numerous times there was still no response. I'd say it took at least 6 minutes just to get the order in. Never waited that long in a drive thru, ever.
Once I got to the window, it was obvious that he was stressed and asked if I wanted anything to drink, I had told him that I didn't order any drinks and he told me "You were waiting for a while, it's on the house" and apologized so I definitely appreciated that gesture. He had expressed that apparently it was only him and the manager running things at the time, which is pretty ridiculous considering the fact it was around dinner time. I ended up feeling bad for him because the people behind me were clearly really frustrated since the customer 2 cars behind me were talking to the ones in the car behind me (rather loudly too) complaining about the wait.
Overall I wouldn't really recommend this restaurant, I got lucky this time with this guy cause he was pretty nice, but in the past I remember the employees having a little attitude which isn't usually appreciated from my standpoint.
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