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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I paid this company $1445.21 to install a new pool pump at my rental house. One week after they allege they completed their job the pool remains unable to be used due to the debris that is still at the bottom of the pool despite the fact that they assured us the pool would be like new when it was all over. Pool Kings initially stated that the job would cost $1400. In their final invoice they suggested they were able to do the job for less than the initial estimate. Curious since $1445 is more than $1400. Pool Kings' estimate also failed to include the cost of the electrical work that would need to be done for the pump to work. This was an extra $350 on top of the $1445.21. They also left the old pump for us to dispose ourselves. When questioned about the debris, Pool Kings simply states that the debris at the bottom of pool is not their concern and once they installed their pump, their job was done despite fact there was no electricity to the pump. Instead, they gave us name to an electrician to come out and get electricity to the pump. Even after electrician came out there was no follow up to see whether the pump was working until a review was posted online. After posting my initial review, the owner immediately called me which was very much appreciated and they agreed to come out and look at the pool and stated they would send me pictures since I do not live at this house. To my surprise, I received a call two days later stating they had been by the house yet I received no pictures like was promised. She assured me they had done everything that was stated in their estimate and the pump was working. I am not sure how they can determine their pump is working when there is still so much debris at bottom of pool but I went with it. She stated her rep had gone above and beyond by unclogging the vacuum. I then received an email attacking me when I questioned why I had not received the pictures that were promised me. In the email, pool kings defends themselves stating my ex (not payor or homeowner) even offered to use them for his pool service and was happy to go down to the bottom of the pool and clean out the debris for me. I then drove from phoenix to the house in chandler to find the same debris at the bottom of the pool that was there when I initially called. As I promised pool kings, I have modified my review herein -- I have added one extra star "going above and beyond".
http://www.openvoc.eu/poi#coolReviews
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