Texted when 5 minutes before the time they were supposed to pick us up from my wedding and said they were going to be 45 min late because of traffic. We ended up just canceling because the venue closed in 5 min and we would have had to wait outside for 45 for them. They were apologetic and offered us a free ride. However, at the end of the day it was my wedding and we relied on them to transport us and they dropped the ball. We were going to pay them upon arrival so we didn't lose money in the deal, just irritating.