We stayed at the Westin Lake Las Vegas along with my corporate group last week. From check in to our meals and everything in between, without a doubt the best stay our group has ever had. Service levels are 5 stars. Our Convention service manger Cierra Baker took care of us like we were an important group! We were just a small group but she said everyone is treated like family. AMAZING! Try to check out the stand up paddling and ask for Kathy. You will love it and they have their own beach too!! I would question any of the low ratings. Did not experience any issues and I go out of my way to find problems! Beds were heavenly! We will be back again and again!