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| - Keep the one year old OUT!!!! I really wish I could give this Salon zero stars. I have never felt so disrespected in my life. I brought my children in for hair cuts ages 10, 8, 3, and my 1 year old who was not getting a cut. After about 30 minutes Doug asked my stylist (in front of my 10 year old, who heard the whole conversation, and felt very uncomfortable) to ask 'that lady' to wait outside with her kid because he was making too much noise, then he slipped into the back room. She politely asked me to step outside with the baby and I gave her a blank stare because I was in utter shock, there's no way that I am leaving my children unattended in any establishment, plus I am a paying customer. I politely asked to speak to him. He came out and was extremely rude, and said that my 1 year old was disturbing the other 2 clients in the salon, I informed him that I am a paying customer as well, and he continues to tell me that 'the kid' needs to go outside, like he's a puppy, ummm no, he's a human being and I don't see a sign saying no one year olds! My child was not having a meltdown, he was not crying, he was making noises yes, but he's one! I was doing my best to keep him occupied and made sure he wasn't touching items within the salon. I really pride my kids on being respectful, addressing adults using Mr. or Mrs., and using their manners! At $25/child hair cut my child should be allowed to make any noises he chooses! Doug, if you do not want children in your salon, please do not offer children's cuts, and also please learn how to communicate with human beings. Had Doug come over to me and treated me with an ounce of respect, then this would have been a completely different review. As a small business owner, your reputation and word of mouth mean the world.
In retort to Matt M's comment:
Clearly, the term 'family friendly' means different things to Matt and myself (as a mother of four), it is apparent that he does not have children. I am sure I am not alone, but I do not think that restraining a 16 month old baby would win any points in this situation, and may even warrant a call to CPS, my child is not a dog that needs to be on a leash or tied up on the front stoop. Also, I was NEVER instructed that I should wait with my 16 month old in the comfy waiting room by Matt, Doug, or even the stylist. But at the end of the day, this isn't so much about my 'LOUD' 16 month old, this is more about being treated with respect and like a human being. Had Matt or his co-owner Doug spoken to me with an ounce of respect then I would not have felt the need to write this review. I will also note that I am not the only person to write a review about Doug's poor customer skills, and I can only imagine how many others have been treated poorly but didn't take the time to write a review. I have spoken with many people regarding this situation, one of which says they were warned to not bring their toddler into the salon by a friend of the owners, and boy do I wish I had received that same warning.
I would have considered removing my reviews had the owners been GENUINELY apologetic about how they treated me. If my review can save one parent from feeling the way that I did that day, then my review has done it's job. We should all try to brighten each others lives and be kind to those around us!
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