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| - Absolutely terrible everything since it has become The Thompson Diner. Pretty sure the staff while it was under The Counter name is not there anymore.
My friend and I went to the diner around 2 pm for some late lunch. The waitress was absolutely useless. Took well over 20 mins to ask for our drink orders. I had to ask 3 times for water. 3 more of our friends showed up and that was when the first friend and I finally ordered our food. At this point, I had to ask her a FOURTH time for some water. All she did was say "Oh, okay. Right back with the water." As if this was the first time we had this request. No apologies or "Oh my God! I totally forgot!"
When the food (Me - Classic breaky, over easy, bacon; Friend - Mac & Cheese w truffle oil and pancetta.) finally came it was COLD. They served the food on an iron skillet, which is supposed to retain the heat and when they come to the table, you should not be able to touch them. I was able to white knuckle the hell out of the handles. My eggs were terribly runny -- which is suspect because they went cold. Bacon was floppy. The Mac & Cheese was good ... would have been amazing if it was hot and came with the pancetta.
The rest of the group got burgers ... nothing too special from their end.
The diner was not busy at all so there was no excuse for the terrible service. The waitress seemed clueless as she messed up the bills and had to have 2 other employees help her fix the issue at the computer station ... having us wait another 10 mins. She dropped the bills off and (we knew to have our cards out and ready to pay right away) she scurried away. My other friend, fed up, decided to just approach another waitress to process the payment. The waitress, being busy just standing at the hostess table, refused to do anything about it.
Terrible terrible service. And the food was just disgusting. Considering the menu and resto vibe is the exact same as The Counter's, they must have put complete dumbasses in the kitchen and front of house.
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