I'm not going to lie and it's the reason why I tried this pizza place more than once. Their pizza is great if you can live with their incompetence. They call themselves a NY pizza place. I got news for you. I lived in NY for 20 years. I never got a 24" Pizza cut in squares like a party pizza. Here's a clue if the pizza rectangular then cut it in squares. If it's round cut it like a pie. "Pizza pie". The 1st time I wrote it off. 2nd time I called and requested them to put a note "cut like a pie" on my computer profile so when I order they know. Happened again. And it happened again. Now I have to assume its on purpose or their just plain ignorant. Either way I'm NEVER going back. I suggest Above the Crust if you want good NY pizza and they get the order right.