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| - Being that I live in the west valley now, there are little to no mom-n-pop delivery shops to choose from, Zella's is a friendly name that I remember. After ordering from them for over a year now, I think I have my final consensus.
Overall, I don't know why I keep coming back to Zella's. I've had some pretty shitty phone service, but I guess I like their food enough to put up with it. PLEASE, if anything, Zella's, learn to be more courteous on the phone!
Please be aware that my review is based only on delivery. (+ positive, - negative, -/+ neutral)
+ Good food. I love their boneless wings. Best flavor from any pizza/wing place in Arizona to date (for me). I usually get regular wings because no one likes wimpy wings aka boneless, but I love the Zella's boneless. They've hardly ever messed up my orders, although I'd say the boneless wings can come smaller than normal, and you never know what you'll get. I once got the usual 10, but each "wing" was about 1/2" in size.
- Waiting. OMG sometimes I wait an hour and a half for my food. Usually they let me know about the wait and are honest with how long it will be, but damn, maybe hire some more people for busy nights? It's been like this since I started ordering from here over a year ago.
-/+ Service. Typically I've had very lousy service on the phone. Twice it was one hour from their closing time and they told me they would not deliver. THIS is what makes me order from a large corporate chain. If they say they close at 9, and you call at 8:45, your order will STILL be delivered. I also had one lady DEMAND my building number (albeit I should know my building number, but no one has ever denied delivery without a building number) and so I hung up and ordered Papa John's. According to her she "wasn't going to send her driver out there with no building number." Um, they have to look at the map anyway, get over it. HOWEVER, my delivery service has always had pleasant drivers. One girl even gave me extra ranch (shout out to you, girl!).
+ Prices. For delivery (and usually if it's fried), this place is pretty good. Good portions and I don't spend more than I would at a corporate chain.
-/+ Coupons. Sure, if you want pizza and wings, you can get some good deals. If you want subs or anything else, probably not your best bet. And to my knowledge, their "deals" have always been the same.
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