So no ice for iced beverages. I asked for a blackberry vanilla iced latte, as I have ordered in other crazy mochas and various coffee shops that carry Monin syrups . She stared at me as if I had 2 heads and indignantly stated that there's no such thing as blackberry syrup. I stated that this mystery syrup does indeed exist, and she then tossed the syrup menu at me and said "oh, well different shops have different syrups"
My husband also ordered almond syrup and he received caramel.
Crazy Mocha's identity in Pittsburgh is average coffee with consistently poor service from hipsters that could care less that you're there.