It's always a hit or miss! Usually the food is typically on point it's the service that is in consistent. Rachell was our server this time around. Surprisingly they weren't busy, no wait to be seated or anything. As soon as we sat we waited about 12 mins for someone to even take our drink order. Finally when Rachell asked us what we wanted to drink it wasn't till about another 10 mins till we received our waters.
When she returned she seemed like she was in a rush. We quickly ordered, then the waiting game began again. The amount of wait time is really unacceptable for what we ordered. I LOVE the food here which is why we constantly come back but it's the service and wait time that has me taking other options at times.
This time around the Poke Stack which I love wasn't fresh, the chicken fingers had no flavor neither did the fries. Other then that the food is really a bang for your buck. I don't know why the service is so inconsistent. Rachell was not friendly not approachable and gave the vibe that she was to busy to attend.
The manager on duty walked past us and we requested to change the chicken finger order he was very friendly and served us efficiently. Everytime we come across management they are beyond helpful it's the servers that need some costumer service training. Don't look so upset when your serving your customers it gives an unapproachable vibe. Then again that almost half the staff of YardHouse. The food is what keeps us coming back it's definitely not the customer service.