I took 5 pieces of work shirts for dry cleaning and received 4 of them back a week later. The 5th one, they didnt know why it wasn't with the rest of my clothes. The lady at the front desk told me to return in a couple of days. I went back in 5 days - to give them enough time to locate it. When i went back the same lady (Julie) told me that there was a tear (or something of the sort) and that their seamstress would fix it. She asked me to return the next day. By now I was beginning to wise up; I didnt go the next day and merely called - she picked up the phone and guess what? She told me the seamstress hadn't fixed it yet and it would be ready the next day!! She gave me a 25% off my bill but I'm 2 weeks in and still missing a Talbots blouse! I called the manager (Michael) and he basically sounded like a telemarketing representative 'Ma'am I'm sorry but it will be ready tomorrow' over and over again. Rest assured, this is NOT where me or my blouses will be heading back to, anytime soon!!!