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  • I was shopping today with my teenaged daughter at the Forever 21 in Scottsdale Fashion Square. She had Christmas money that was burning a hole in her pocket. We stopped in and she picked out a sweater, it wasn't on sale, just a simple sweater. After shopping at different stores within the mall, she found something she liked better and we decided to go back to Forever 21 to return this sweater. (Here's where it gets ugly) I had used my debit card to make the purchase. When I checked out, the cashier asked me "debit or credit?" I told her "it makes no difference to me, whatever is easiest for you." SO... when I tried to return this sweater, she told me it would be store credit only. WHAT?? Immediately a 20 year old manager stepped in to clear up the situation. She informed me that they can only offer store credit. I informed her the purchase was made LESS THAN 2 HOURS AGO. How about you just cancel the transaction, I asked. Nope, can't do that either because it was a debit transaction. I informed her of my previous conversation with HER cashier when given the option of credit or debit, I left it up to her (duh, debit is cheaper, rule #1 when training a cashier) and now I'M being punished for that?!! My husband happens to be in the credit card processing business and I KNOW FOR A FACT that a transaction can be cancelled with in a 24 hour period. It has a VISA logo on it, I have rights given to me behind that logo alone. I tried reason, logic, common sense and was told "I'm not going to argue with you anymore." So. As cheap as you are Forever 21, I am over it. I will never cross your doorway again. Nor will my teenaged daughter and considering she's at the mall a considerable amount of time with her friends, I'll take a guess that you've lost all of that business as well. All of this over $25, for an ugly, cheaply made sweater.
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