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  • AVOID THIS LOCATION AT ALL COSTS UNLESS YOU LIKE BEING DISRESPECTED AND TREATED LIKE COMPLETE GARBAGE BY THE G.M. My rating for this store is a -20 stars! I have been a customer of Cobblestone for 7 years now and I typically go to the one on the 51 & Bell. Needless to say that is the only location I will be going to after my awful experience at the FLW store. I am a fast-pass member and happened to be in the area of FLW & Hayden so I stopped by to get my car wash ( it was convenient at the time) The exterior wash I signed up for includes air freshener squares. I had my window rolled down to ask about getting a specific scent. The man at the front of the wash completely ignored me and actually ended up spraying me with the hose they use to get the junk of the hood of your car. Needless to say I was completely unhappy. As i went through the wash I parked my car in order to let the guy dry it and went up to somebody asking about why i did not receive what I paid for. The guy I spoke to about this is supposedly the General Manager of that store named Shawn, and never in my life have I been treated with such blatant disrespect. He raised his voice and started arguing with me in front of his employees as well as other customers ( I was so embarrassed) that the wash I had did not come with the air freshener squares. I explained to him that when I signed up I was informed that my wash included the squares and every single time I get my car washed at Greenway or Bell I have always received exactly what I paid for. Shawn kept arguing with me basically calling me a liar and told me that the other locations only did it because I requested them or they were just being nice which I stated that they "were doing their job correctly." I also informed him that I have been to this location (being FLW) and received them there too. Shawn continued to argue with me over and over about something as simple as an air freshener which I find absolutely ridiculous. Never have I had somebody treat me so poorly let alone a General Manager (who is supposed to be setting an example and be a leader) After a few minutes another man came up and said he would be right back with the air freshener for me ( he could hear Shawn yelling and arguing with me over all the back ground noise which was a lot considering it was about 4:00 PM. and it was pretty busy) I proceeded to specifically thank the gentleman for taking care of that for me and the next thing I know Shawn says "Your Welcome" and tried taking all the credit for doing absolutely nothing and being a complete A**Hole. I let him know that clearly I was not speaking to him that he deserved no "Thank you" or anything from me, and the next thing I know he is calling me a B**ch under his breath. In response I asked him to speak up louder which of course he had nothing to say at that point. I have never had such an awful experience at anywhere I have been a customer to. The fact that Shawn is supposed to be the General Manager is completely absurd and I find hard to believe with his horrible attitude and lack of respect. I will never return to this location and I advise all of you not to as well. Shawn is the absolute worst manager of any kind that I have spoken to and I can not believe he still has a job here. To paint a clearer picture I went to the corporate location (51 & Bell) and began telling their manager about my experience and before I could even inform him of Shawn's name the manager at Bell already knew who I was talking about. The fact that I didn't even have to share his name just goes to show what a horrible reputation Shawn has not only at his store but at other locations as well. WORST CUSTOMER SERVICE EXPERIENCE EVER!
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