My review is not against any of the people who work there because I found them all to be quite pleasant. It's the billing process. I have literally NEVER received a statement from them but they sent a claim to a collection agency saying I was delinquent. I checked with my insurance company and did owe money, so I paid it (again, without ever receiving a statement or even an email). A week later, I get a TEXT (not an email or a statement) from them saying I owe them money from over 18 months again (for $4.58) and a claim from over 6 months ago. I think because I paid one bill that they are trying to cheat and extort other money from me by threatening with a collection agency. I called their billing group and they even said "oh, I see they've never sent you any statements" and the woman on the phone was nice and said she'd put my account on hold pending further investigation because she can see that I've paid. Beware of their billing - they try to cheat you and extort you to pay them more money even if your EOB says you are all paid up! I know they seem to be a monopoly on imaging and stuff, but I will try to find somewhere else next time I need a scan