Aimee W.
I don't doubt your bad experience in the least!
I've been to this track 2 times for teambuilders and each time the experience is unsatisfactory and usually hot - which explains the eau de helmet. I've experienced the long waits, rude employees, and lack of help for accidents. That is except for yelling at you for getting in one.
The root cause for all problems in that track is that ridiculous hairpin turn just before the tunnel where your son got stuck. In and after that turn is where I've seen the most dangerous accidents in my 2 times there. They need to redesign the course and stop blaming their patrons for being idiots or in your son's case add in not braking and the fact that a K1 Speed employee put him in a car that wasn't suitable to him. Isn't it a K1 Speed employee the one who decides who can drive what car based on age/body size? How could it be your son's fault or yours? Hmmmm... It probably wouldn't be good for them if your son was injured since they admitted he wasn't in the right size car.
I wasn't there to see your incident but I have seen them berate customers, friends and myself for being lousy drivers and getting tangled in that turn or just after in the tunnel. They can fix it or not. I don't care because I'll never go back and I won't be suggesting it for future teambuilders.
I gotta try that Octane raceway now. I never knew it existed.