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| - Was really excited to find a juice shop that prioritized organic ingredients, even if that meant paying a little more for it, but my gripe comes in due to my recent experience.
I was frequenting the location in mooresville and enjoyed it, so I suggested my fiancé try it (he works across the way from this Davidson location)
The only way to place an online order now is through the app, and when you download there's a $10 credit applied toward your first purchase, which is awesome can, right!?...right!? Instead of his first order being $3, our account was charged $45!!
He told them about it straight away and they said it would take a couple of days to refund to our account. A couple days passes and nothing, so I call. I talked to a shift leader b/c the manager was in Asheville. She proceeded to explain that this happened several times with the app throughout the week, but they were "working on getting ppl their money back." She told me about one customer who was charged $120 for oatmeal...and kind of laughed it off. She did say she would call her manager and get right back to me...the whole day passes and no word...the next day passes and no word...no refund either.
Product is good, but $10 is plenty enough for a smoothie, we certainly didn't intend to pay nearly $50
Bad business practice not to get back to customers with some definitive information about what's going on with the money they were overcharged.
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