I run a small business and am local to Phoenix. I saw that Infusionsoft was local and I wanted to support a local company instead of pay subscription fees to an out of state business.
The sales rep Zach was very good and informative. He promised me that Infusionsoft could deliver on what I needed and we met with a developer who said that through a third party we could get what we wanted from the software. I was excited to find a local company that fit my needs. I signed up for the top package which included a customized interface.
Over the next 3 weeks we would learn that what the 2 sales persons had thought was available, wasn't available.
I requested to cancel and over another 3 weeks I was told they found another third party software that could help me. I wasn't able to make it a fit though.
I hate that this has been my experience because I want local companies to do well and create great jobs for the community. I wasn't able to use the software, however, the employees (Zach,Sergio,Alexis) we worked with were great people and they did what they could to offer me a great experience.