I was excited to use an eyebrow voucher that was in my Black Friday $45 coupon book which I purchased. the spa and environment was wonderful unfortunately my waxer ended up burning my skin under my left eye. I attempted to contact the salon manager, Allison and wasfinally able to speak to her about the incident. I felt she was defensive and tried to deflect blame of "retin"which I don't use. She said she would talk to the waxer and get back to me... hmmmm