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  • LISTED BY ACTION 13 AS THE 5th MOST DANGEROUS PLACE IN HENDERSON. ROACHES. INCREDIBLY RUDE STAFF. Worst apartment shopping experience ever. Julie was really nice to begin with and we thought this place may be the perfect new home for my son and his girlfriend while starting college. While doing a walk through if the apartment I lifted the top of the stove... The COCKROACHES scattered. I told Julie that I saw that Prelude was listed by Action 13 as the 5th MOST DANGEROUS place in Henderson (based on 375 calls to the police in 2015). I asked what Prelude has done, if anything, in response to that report to help promote safety on its property. Her literal response was "If you don't want to live here, than we don't want you to live here". Ok... I told her I read the report and I still came, so I'm obviously interested, I just have some concerns for my child (my son and his girlfriend are actually looking for a place, I was coming along to help). Her response was "Well I'm not going to stand here and guarantee your safety". Ok. Whatever. Ask a simple question and I'm met with this very defensive position and the refusal to answer my question. As we were walking back Julie mentioned that I should speak to her boss and that he could better answer. Great! Enter the biggest piece of shit I've ever dealt with on a professional level, Cristopher Love. I asked him the same question. His answer was seriously - "I'm not going to answer that". What?! What do you mean? - "Why do you think they spent 4 million and brought in 'The Fixer' (thumbing to himself with a smirk)?" I don't know, that's why I'm asking you... "Well, you'll just have to figure that out for yourself. By the way, where's your application?" (He knew full well I was a father helping a you college couple). I don't have one, I'm trying to help my.. (he cuts me off) "Well, I guess we're done then." I could not believe this conversation just happened. They obviously are looking to take advantage of young people or anyone that doesn't know which questions to ask. Once I asked a reasonable question, they had no interest in talking anymore. In contrast, the next place we went to responded to the same question with "although we can't guarantee safety, we want you to know we take the matter very seriously, which is why we have security cameras and a gated entry. Maybe Prelude and MG Properties should get rid of "the fixer" and do some VERY BASIC customer service skills training.
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