I came for the first time a few months ago. My experience was awful, but was back in Montreal at a friend's place nearby and thought I needed to give the place another try since its rating is so high and pause seems almost universal. Unfortunately, this second experience perfectly reflected the first. The gentlemen working were cold, rude and condescending. Perhaps i should come back during the day instead of evening as they must have 4.5 stars for a reason, but I just can't figure out how. Both times I've come here the staff behaved as if they were doing me a favour by even taking my order (last time they wouldn't let me order unless I took my tea to go... 40 minutes before closing...). This time the person in front of me was also greeted with rudeness, so at least I feel less alone in my bad experience with this place. I'd love to say "third time's a charm" but I think I've given up.