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  • I have never been treated as poorly in a restaurant as I was today at Salt. My friends and I were part of a crowd from the arena next door so the place got really full, really fast. We could tell Salt knew a crowd was coming. They were using a limited menu and had posted signs asking patrons to allow 45 minutes to an hour to get food after ordering and preparing "groups of 1 or more" in other words, everybody, for an automatic 20% gratuity. After being seated, we were literally ignored. After 30 minutes, we caught a server going by and asked if she would take our order. Over an hour later, most of our food came, but not all, and half of what we were brought was cold. Our drinks hadn't been refilled. As we began discussing our issue with one of the managers, he accused us of seating ourselves. So that explained why we had been ignored. I was very understanding of the situation due to the crowd and all until that point. I had the hostess tell him that was not the case and that she had seated us. I could not believe they had treated us that way based on a false assumption. The manager never apologized.
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