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| - Booked here for my wedding hair and make up along with my sister and 3 year old niece as I got married in the Island Chapel last Friday the 13th on the Tropicana property. We weren't getting married til 5pm but when I made the reservation over a month in advance I was told that we should come in at 12pm in order to have plenty of time for all the services (Updo and make up for me, a blow dry for my sister and a baby blow dry for my niece). When we arrived the woman said that she didn't think my niece's hair would do well with a blow dry so she took a few bobby pins and just put my niece's hair up on top of her head (She has very tight curly mixed hair, so this took literally all of 2 minutes to do). We were a little disappointed that she didn't even try to do a blow dry (as that is what we'd booked and I explained her hair texture to the receptionist when booking), but figured since it took 2 minutes maybe she wouldn't charge us. Nope! $50 for something that was not what we'd booked and took 2 minutes. As I said before, my sister also booked a blow dry, but the woman said she didn't think that would be good either and suggested she curl her hair instead. So, without washing it or anything the lady curled my sister's hair and charged her $75 for something that took 10 minutes. As far as my hair, she also did not wash it but rather back combed it and put it up. Granted, it looked wonderful in the end so I'm not as displeased with the outcome of my hair so much as it all seemed very rushed which was frustrating as I'd booked over a month in advance assuming they wouldn't double book us which they did as I learned when the woman stopped after my updo to do make up on another woman while I had to wait. After waiting, she did my make up, however she didn't have any red lipstick or any lip liner at all and asked me to use my own lipstick. Frustrating when the whole reason I booked a make up session was to not use my own products and to have someone apply them for me. In the end she said 'well, it's only 1:45, you have so much time left, you might as well wait to do the lips until right before the wedding'. I was thinking....well yeah! But the receptionist told me to book at 12pm assuming it was going to take more time for the blow drys and hair as it probably should have. I wouldn't be writing this if I felt that we got what we paid for, but we really did not. And gratuity is already included so we couldn't even tip what we felt was appropriate. I should have mentioned it to the woman/reception man but it was my wedding day and I really didn't feel like arguing. Just be forewarned potential bookers---the price is not worth it and you may get stiffed on adequate services. Also something to mention, while they do offer you water/juice, don't expect a complimentary mimosa. They will however direct you to room service which I'm sure would take longer to get there than for them to do the rushed job on your hair. Even $40 blow dry bars here in LA give you free drinks while you're getting your hair done. For what they charge, a glass of champagne should be included.
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