This place is probably perfect for suits to pop in for lunch every day. These reviews are probably the same people the come in every single day. This place is located in the middle of hundreds of office buildings. There isn't anywhere else to eat around it unless you want to drive 20 min.
These customers that work in the area have to eat here.
But if you are trying to go out to eat a nice decent dinner with your family? Pass. This place is set up to serve regulars who know whats on the menu and don't care about being served like a regular restaurant.
Order your food at the register when you walk in and grab a cup to fill up at the fountain.
It's a very low class fancy Taco Bell.