So I had never heard of this establishment until I had a staff lunch in. It's silly because I work 1 block away...and yet the front entrance never jump out at me. Sandwiched between Irish pubs Giuseppe's Market is cleverly hidden. The relatively new Deli/Market/Restaurant stands out as friendly authentic family run establishment at first glance, but getting a table by walking in off the street is a whole other story.
The staff a minority of Italians with thick accents, but bad attitudes and lacking organization or good interpersonal communication skills. Showed very little enthusiasm.
I toke my mother for dinner on Friday night around 6pm, and expected a line up or a waiting time.... but was shocked to find out that the manager booked only 1 server and 1 Hostess for the night (both staff on edge and visibly overwhelmed). The waiting period was 1 hour or more. The 60 table seating arrangement was minimized to 15 people at a time, baring empty seats that could have been filled. My mother was livid (with an empty stomach you become a walking whining toddler). We ended up skipping dinner.
My 1 time experience of eating the food was a few days later with my co-workers who of coarse ordered plenty of liquor and shared more than we needed to know. I ordered a Caesar Salad (dressing was home-made with anchovies) I give it 5/10 because there was not enough dressing, and I requested no Croutons (they gave them to me anyway), My main coarse was penne Arrabiatta (with gluten-free pasta). My dish was served before everyone else making it awkward to enjoy the meal while everyone eyed the food.... with empty stomachs. Again the Organization between kitchen and servers was OFF. I give it 8.5/10 because it was perfectly spiced but Pasta too al den ta. The Service was 4.5/10, I would come back to pick-up but NEVER dine in.