I received your automated email today checking on my purchase and even asking to refer a friend.
I am sorry but I can not and will not be referring anyone to you in the future. While the product I purchased is fine, the customer service I received was not. Ordering glasses on April 1st and being able to get them until April 30th is completely too long of a wait time. On top of that I had to contact you twice for updates (2 weeks and just over 3 weeks) on when they might be available. No one contacted me with any updates. Even when I came to get my glasses, not one word was spoken to me about the wait/delay I had. I barely even got a Thank You from the man who fitted me that last day. For what I paid (along with insurance) for the product, you failed on a service level.
I hope you can improve your service for any future customers. It probably will not be me in the future as I will look for another place to do business with in a couple years.
Sincerely,
John Erickson
P.S. Your email listed on your automated reply does not work. And no, I did not reply. I clicked the link in the email and that address was rejected twice.
elvfrontdesk@cvec.us - does not work