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| - So... We used to see the dentist at Silver State Smiles-- Dr. Tongsiri and her crew. They were gracious, honest and a really nicely ran little office. Oh yes, our appointments sometimes ran late, but the feeling of the office wasn't customers coming in for an appointment-- but family popping by and being taking care of. Since I have four children-- I truly enjoyed knowing that we were being taken care of and not simply customers. The crew also never tried to 'upsell' procedures.
Well-- as things do-- all good things must come to an end. Silver State Smiles merged with Image Dental. Now, my family member went in for a cleaning-- normal cleaning-- no biggie and expected to see Dr. Tongsiri. Who did he see? A stranger. Well, that's okay, right? As long as they're good at what they do and honest. Even though they merged with Silver State Smiles-- they demanded a redo on his current xrays. Okay-- it's not a huge procedure and the insurance company will pay for new xrays-- go ahead. That's fine. But then they said he needed a deep cleaning-- which isn't covered by dental insurance and they know it-- and he actually does not need a deep cleaning.
Warning bells ring out! I am sickened by dentists who try to upsell procedures that are not necessary to clients. This family member is already very leery of dentists and it took me many many years to find a dentist he'd be willing to go to-- well, hey, guess what? Not anymore.
I'm also very irate that they are demanding new xrays on everyone even though they merged with the other office. It's enough work to get my kids' cleanings done on time, but to demand xrays that don't need to be done just so they can pad their pockets with the new clients? Draw your own conclusion.
So I had a family appointment for me and my children to go to the dentist this week. I called to cancel and when I talked to the receptionist-- I stated that I was not satisfied with my family member's treatment there and the receptionist? She yawned. I said I'd like to cancel, but if Carla or any of the other members of the staff from Silver State Smiles would like to call me and discuss the issues my family member had, I could literally hear the receptionist's eyeballs clacking back in her head as she rolled her eyes at me. "I'll just cancel the appointment."
They really do care about their clientele at Image Dental, don't they?
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