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| - DONT DO BUSINESS WITH RIVERVIEW.
It used to be called Larry Miller Riverview Toyota. Now it's Brent Berge's Riverview Toyota. Without knowing exactly why they changed names, I can imagine it had to do with bad brand recognition.
Now I realize why this company only has a two star rating. They are shady crooks. I called to ask them to email me my service record from the last time I had them work on my car. They refuse to send it to me.
I initially tried speaking with the service manager, Cory Oliver who pawned me off on his assistant manager, Rich Philipin who is undoubtedly of the people that give car sales people such a bad name.
Not only would they not email me the date and time that I dropped and picked up my car, but Rich wouldn't even tell my why. I asked him three times and he explicitly said "No I won't email you". I then asked why and he wouldn't email and he didn't answer. I repeated "So you won't email me, nor will you tell me why you won't email me". He responded with "Yes, that is the case".
Ironically, Jason Valdez was the service person that helped me on the front end and had no problem emailing me to schedule the appt. Also, their service dept (Molly) emailed me after the service wanting my feedback. So, it's not like they can't email. They just won't. So weird.
It's obvious they feel they screwed up royally and are so slimy they won't provide me the simple data of when I dropped and picked up my car.
They might try to respond to this post saying they tried. So let me smack that down right now. When I initially asked what time I dropped my car off, Rich said "we don't have that information". Riiiight! Like I believe you don't keep service records. Red flag after red flag. Everyone knows they keep records of when customer work orders are created, not to mention the schedule in the service dept.
I knew that was bullsh*t since they provided me a loaner car, which was checked out electronically and checked back in. I know this because I watched the lady with the hand held device check out the loaner, and check it back in.
When I brought that up, he started squirming. Then made up some bullsh*t and straight up lied to me. I told him that was not accurate. He replied "well, that's the information I'm giving you" as if he knew I knew he was lying. SNAKE.
Funny thing is that I really need the records for a personal matter. Yet, they are so used to screwing people over, they are scared to release just when I dropped and picked up my car.
I will NEVER give them another dollar and I hope anyone reading this doesn't either.
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