The work they do is quality. 5 stars for that. But the place is not managed well. There are only two people working on Wednesdays, their busiest day. There is no receptionist to answer the phone, greet customers, manage the sign-in sheet and wait times, and ring customers out. We came in and were told our wait time was an hour. We came back 30 minutes later and our name was crossed off the list. Ultimately it could be managed better so we left and went to Great Clips.