I've been to this place twice and had a horrible experience both times.
The first time was was shortly after the restaurant opened. I ordered the steak sandwich and it was just ok. The meat was dry. The biggest problem was my daughter ordered the chicken fingers (kids menu) and they came out completely burnt. They immediately took them back and it took over 45min to get a replacement. As a result, they took the order off the check and gave us a $25 gift card. We chalked it up to new opening and decided to give them a second shot.
Last night we dined and the experience was a complete disaster. First, they put us at the front of the restaurant and they have a fundamental problem where the servers need to walk all the way to the back to retrieve the order. Our server was always behind since he was always walking back and forth to the kitchen which was far away. They really need runners to deliver the food. Here are the list of problems with the food:
1) We ordered vegetables as a side for our kids. They came out very soon after we ordered with no plates. It took another 20min to get any additional food.
2) My wife and I ordered salads to start. They did not come out until the main course and they forgot about my salad.
3) I ordered the white pizza with arugula. The pizza came out with spinach and it was cooked into the pizza. Originally I thought they cooked the arugula into the pizza which would have been weird, but it was clarified after I asked that they screwed up and gave me spinach.
4) My wife's fries were way over salted and barely edible.
5) All of the pizzas had too much flour on the bottom making the crust very dry at the edges.
6) When I received the bill, the fee was ~$62. When I got the credit card receipt back, they charged ~$70. It took another 25min for them to sort out the bill.
It's sad to see another Solon restaurant failing miserably. This place is a disaster and we really wanted it to be great.