Food: 4 out of 5 Stars
Server: 1 out of 5 stars
Cook: 3 out of 5 stars
Went here with 4 co-workers for lunch to try out their Tavern Burger Twosday Special. The deal is that you buy one burger and 2 soft drinks and get a Tavern Burger free (or a $6.99 discount if you order a more expensive burger).
We were the VERY FIRST TABLE seated, right at 11am as 2 of my coworkers had noon meetings. We placed our orders at 11:05 and it wasn't until 11:30 that 2 baskets of fries hit our table. They were quickly devoured.
At exactly 11:40 our burgers arrived and my 2 co-workers started to race to finish so they could get back to work. 3 of us had ordered the Fiery Ghost Style Tavern Double which was supposed to have raw and deep fried jalapeño's on it. They came with a small amount of 'bottomless fries' in each basket. I had ordered some buffalo wing sauce to come with my fries but I wish I had ordered ranch. Our waitress was no-where to be found. A few times she popped over to other tables but at no time did she stop back over to see if everything was ok or if she could get us anything. Are we supposed to use the 'table monsters' to get her attention? I'd MUCH PREFER if she just stopped back to check in. after I had eaten about half my burger I decided to look inside. There were no deep fried jalapeño's. Not in mine or the other 2 at my table. After hailing the waitress and asking her about it- she had the manager come over with 3 tiny serving cups of peppers and said, "Oh, sorry guys. My cook forgot to put them on there." We were the first table in there, his very first order of 5 EASY burgers and he can't even get them right? I asked the manager for more fries for the table and a co-worker asked her for a refill on his sweet tea. Right away she brought over fries then brought over an unsweetened tea. When he said he wanted a Sweetened Tea she went back to the kitchen and had the waitress bring out the correct one. Is THIS the way Red Robin does lunch?
When it came time to pay, the waitress seemed bothered that we didn't know how to use the 'table monster' and even more annoyed when 2 of us wanted to pay with cash. This is how they get tipped, correct? On SERVICE, correct? I've had better service at York Chinese Buffet.