I am giving 1 star only because I cant give 0 stars.
After purchasing my first mountain bike from Las Vegas Cyclery, I was excited to get out and hit the trails. After about 5 trips to the trail my bike started shifting on its own. So I thought I would take it in for a free tune up they offered. Dropped the bike off on a Saturday and was told that it would be ready the next day. Also the receipt showed the same thing. I was told I would receive a call when it was finished. It wasn't until Monday I received an email informing me my bike was ready. While picking up my bike I informed them of the disappointment of not being called.
So finally got the bike home just to notice the bike was still dirty and the front tire wasn't spinning properly. Called and spoke to a manager who said bring it in and he will do the work himself. Sounds ok. Until I take it in and that manager isn't there. Oh wait theres more. They then again neglect to call once my bike is ready.
I WILL NEVER GIVE THEM ANOTHER PENNY OF MINE