What started out as somewhat of a disappointment was impressively turned around. It was nice to feel like not only my business but I too was important and valued as a customer. Wes, I apologize for my shortness and thank you for your professionalism as I expressed my frustration. Bret Warne, thank you for being concerned about my overall satisfaction and making things right... I left a happy customer and will return to your location for any of my car rental needs in the future as well as refer you to others :)