My husband bought my engagement ring here. It's a beautiful ring but don't believe their "lifetime warranty." My ring is less than 3 years old and it has been in repair constantly ( at least 6 times). Each repair is for a loose mini stone. Each time anything small is repaired they have to send the ring to corporate, which takes 3 weeks minimum. Recently I was told that the ring is not repairable (it went in for a tiny diamond replacement) and therefore will be replaced. Since this is a new ring it requires us to purchase a new warranty. Why do I have to pay money for a new warranty when they sold me a defective product?
I take great care of my ring. I do not wear it when I clean or shower. I do not wear it for any risky activity that may damage or loosen the small diamonds on the band.
I'm very disappointed and will never purchase another piece of jewelry here.