I'm only giving this place a 5 star because Dr Hollis Julson was the life saving grace of our 3 hour wait... She was so gracious, attentive, and made my mother feel so comfortable... She had amazing, positive bedside manor, and I'm sure she had the longest day.. to be that wonderful and professional... this Dr. is a saint. I hope Southwest Medical realizes how amazing she is and that she is an asset to Southwest Medical.