Those Callaways will tout the benefits of their 'team" approach. Don't be fooled. Daughter Kelly handles ALL the properties. The various team members only handle various administrative duties. Kelly has too many properties to give adequate attention to one. And if your property is under $750,000 forget Those Callaways. You will be given little time. Sure they may have a lock on prime newspaper advertising space and shown on Home Hunters, but face-to-face proactive actions to sell your property are non-existent. Marketing your home in the digital age, with that personal touch, is beyond Those Callaways capabilities. If you have a problem all you hear is excuses. They ignored me the first month my home was on sale, with no feedback. I purchased my home with Those Callaways 18 years ago, with them just in business for 2 years. That experience was good. Their business model now fails. Interview other agents.