This company is a nightmare. They send a different technician to your house every month, the technician never comes at the scheduled time and if they feel like showing up at 10 when you are not expecting them until 2 and you're not home they will without even calling. They will schedule your appointment without even notifying you. When expressing concerns with silver fish taking over my living room the technician said "there's nothing you can do about that." WHAT? The worst part of my almost 3 year experience with this company is figuring out that the technician was not actually spraying. I figured this out when I received an invoice in my email that said he was at my house when I was home all day and know he never actually came! When trying to explain this to the customer service personnel I was told I would have to pay extra to have a technician who never actually came to the house "come back". This company used to be a great service provider but unfortunately they have allowed things to deteriorate to a ridiculously unacceptable level. I highly caution you to not hire this company, I switched to Burns and have had wonderful results and friendly customer service.