I've been to this location twice and both times, not only did I receive stellar service but my coffee drinks were delicious as well. The first time we went was to pick up some gift cards and we decided to get a drink. I believe we were being served by the manager, who was quite knowledgeable and very friendly. I also liked that while you wait for your drink (or just hang out) that they have a variety of board games that you can play.
My second visit was just as good. The employee who took my order was super-helpful, explaining what the new drink that they were sampling was. My drink came without whip, though I think I ordered it with...though I'm not sure. Either way, that's probably how I should get it, just to save some calories!
I definitely will be back. 4.5 stars, rounded to 4.