| rev:text
| - While the newly opened place had great potential (location & promising menu), what will drag this establishment down is the bad front line management and lack of staff training.
What's with the lineups?! A security staff is making people line up outside. Someone in our party had to use the restroom and got in, asked the actual hostess inside what's with the lineup. The hostess noted the line outside was for indoor dining and there were only 2 parties ahead of us for patio dining - well this did not make sense as no one even bothered asking all those in the line their preference on where they'd like to be. And here's the kicker, there were lots of empty tables both inside and out!
Nevertheless, this 'insider' information allowed us to bypass the outside line and we then proceeded on to wait at the front bar.
I might as well have worn Harry Potter's invisible cloak this day!
The plan was to have a pint at the bar while waiting. In the whole 15 minutes, the bartender either ignored us or was simply wearing her x-ray glasses as she saw through us. When we were finally given a drink menu (after moving around the bar, first on the left, right, then settled at the centre when a spot opened up), we got called to our patio seats, so we proceeded on to our table.
We got seated and was left waiting for another 20 minutes. We were guessing on who might be our server judging on who was waiting on the table next to us, and no one acknowledged us the whole time. So we resorted to trying to flag someone down (called over to no avail so had to resort to a louder than usual voice) to get someone's attention. Our server, Jessica eventually came along (which we thought was because she was finally told to do so) and took our drinks and food orders.
Overall: with lots of other touristy restaurants in the area, I would never again have the patience to wait for seating at this place (yes it's hip right now, but with very bad service/staff training it's only a matter of time when locals will realize how bad the place really is). Yes, it's pretty bad, that I'd rather go somewhere else next time.
Word of advice: if you have to wait longer than 15 minutes for seating, you're better off going somewhere else where you'll actually feel like they want your business. Their food is comparable with other restaurants in the area, so you won't be missing much.
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